Troubleshooting

• My software is being slow

  Floral Frog and FrogPOS rely on a strong Internet connection to work properly.  If you are experiencing slow responses from our software, it's likely to be related to your Internet or Broadband connection. The first thing to try is ass...

• My PaymentSense terminal isn't printing receipts

  Enabling PaymentSense receiptsBy default, payment sense terminals will not print a receipt on any integrated sales. If you would prefer...

• My cash drawer won't open

  What to do when your Cash Drawer doesn't open We have found that on some occasions that the cash drawer on the mPOP will not o...

• My Cash Drawer keeps disconnecting from Bluetooth

  My Cash Drawer keeps disconnecting from Bluetooth We have found on some occ...

• The light on my cash drawer is flashing

  The light on my cash drawer is flashing LED Display ...

• My Receipt Printer is jammed

  My Receipt Printer is jammed Paper Jam When...

• PaymentSense

  PaymentSense Terminal not turning on or screen not lighting up ...